The Details

General Terms

Quotes are normally good for a period of 30 calendar days. All exceptions will be in writing and agreed to by both parties.

Best Electric requires notification of Texas 811 to be completed before any excavation or digging begins. Best Electric is not responsible for what we cannot see underground that is not marked or identified. Best Electric will not begin underground work until after Texas 811 is complete.

Typically, our quote does not encompass expenses related to unforeseen circumstances, contingencies, or challenging geological conditions, including rocky or unusually uneven surfaces. In the event that such exceptional conditions arise during construction activities involving foundations, excavations, or the installation of sewer lines, on-site sewage systems, water lines, sprinkler systems, electrical wires, gas lines, or other utility services, the contractor will promptly notify the owner. This notification will also include an estimation of the additional work’s cost. Potential expenses encompass but are not confined to, charges for controlled detonation, jackhammering, and drilling. Any actual costs will be incorporated as an incremental adjustment to the original quotation.

Dispute Resolution

In the event of any dispute arising out of or related to this agreement, the parties agree to first attempt to resolve the dispute through good faith negotiation. Either party may initiate the negotiation process by providing notice (verbal or written) to the other party, describing the nature of the dispute and requesting a meeting to discuss possible resolutions. The parties shall meet promptly and work together in good faith to attempt to resolve the dispute.

If the dispute cannot be resolved through negotiation within 30 days of the initial notice, either party may initiate mediation proceedings by providing written notice to the other party. The parties shall then select a mutually acceptable mediator and participate in mediation in good faith, with the goal of reaching a mutually acceptable resolution.
If the dispute is not resolved through negotiation or mediation, either party may initiate arbitration proceedings by providing written notice to the other party. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association, and shall take place in Hood County, Texas. The arbitrator's decision shall be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction.
This dispute resolution provision shall survive termination or expiration of this agreement.

Discount Policy

Thank you for your service to our community and country!

Exclusive Discounts for Service Heroes

At Best Electric, we proudly honor the service and dedication of military personnel, educators, education support staff, police officers, firefighters, and all esteemed first responders. To express our gratitude, we are pleased to offer a special discount on residential labor for all job completions.

Please note that while this discount encompasses labor costs, materials will not be included in the discounted rate.

For your convenience, the discount is subject to a maximum cap of $200 per individual service, with an overall annual limit of $500 per household. We extend this privilege as a token of appreciation for your unwavering commitment to our communities.

Thank you for your service. Best Electric offers a 5% discount for First Responders, Military, and all educators. Contact our office for the full details.

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1-Year Workmanship Warranty

Best Electric warrants that all workmanship provided by our employees be done in accordance with the National Electrical Code, be free from defects, including the installation of parts and repairs, for one year, and will repair any installation that we find to be defective free of charge, subject to the limitations detailed below.
Limited Lifetime Parts Warranty

Best Electric warrants that all parts will be installed in accordance with National Electric Code. Best Electric will warranty the work completed by our technicians. The manufacturer shall be responsible for any warranty claims.
Non-Durable Replaceable Parts

Non-Durable Replaceable Parts are parts that have a limited life expectancy and are designed to be replaced. These types of parts are specifically excluded from this warranty and are not covered by Best Electric. These types of parts include but are not limited to Light Bulbs, Ballasts, Transformers, Fuses, Batteries, etc.
Termination and Cancellation

Either party may cancel any services under this agreement upon written notice to the other party, provided that such notice is given at least 7 days prior to the scheduled service date. In the even the client cancels any services under this agreement less than 7 days prior to the scheduled service date, the client shall be responsible for paying a cancellation fee equal to 40% of the agreed upon bid.

Upon termination or cancellation of this agreement, Best Electric shall be entitled to recieve payment for any services rendered prior to the effective date of termination or cancellation, as well as reimbursement for any expenses incurred on behalf of the client. The client shall return any equipment or materials provided by Best Electric in connection with the terminated or canceled services, in good condition and reasonable wear and tear expected, within 5 days of the effective date of termination or cancellation.

General Conditions and Exclusions:

This warranty extends only to labor provided by Best Electric. Parts provided by others or installations done by others are expressly excluded from this warranty. This warranty does not cover items damaged by acts of nature, misuse, repair by others, or abuse. Light bulbs are expressly excluded from this warranty. Best Electric provides no warranty coverage for light bulbs that were properly installed. Remedies for warranty claims are limited to the repair or replacement of the damaged part or faulty installation up to but not exceeding a full refund for the installation or faulty portion of the installation. This warranty does not cover the cost of repairs made by others unless authorized in writing by Best Electric. This warranty does not apply to installations or parts for which Best Electric has not received payment. Failure to pay for a service or installation voids any warranty coverage offered by Best Electric. No warranty coverage is extended to pro gratis or courtesy repairs. This warranty is non-transferable and is only enforceable by the original purchaser. No warranty coverage or guaranties are extended to subsequent owners or occupants.
Sheetrock Clause

In cases where sheetrock removal or modification is necessary to facilitate the completion of a task, the on-site technician is required to promptly communicate the required actions to the General Contractor/Owner. It is important to note that Best Electric shall not bear the responsibility for reinstating or replacing sheetrock, texture, or paint as part of this process.
LED Lights

LED light bulbs provided and installed by Best Electric are covered under our part warranty for 1 year after installation. Warranty claims for LED bulbs must be made within the 365-day warranty period. This warranty extends to defective products or improper installation. Acts of God, abuse, or physical damage are not covered under this warranty.